Return policy

Your satisfaction is guaranteed

The following does not affect your statutory rights as a consumer.

WITHDRAWAL RIGHT

When shopping at Oakley.com you can always change your mind.

If for any reason, you are not satisfied with an Oakley product bought in the last 14 days from Oakley.com, please follow the steps indicated in the RETURN PROCESS FOR WEB ORDERS section.

After reviewing the product to ensure it has not been damaged and is complete, Luxottica will refund you for the full amount of your order and will provide a full credit within 14 days of receiving the product.
You will receive an email notification once the refund has been processed.

Products should be returned with the original, unmarked packaging including any accessories, manuals, documentation, and registration that was included with the product.

Every Custom order is hand-built to your specifications. Custom sunglasses, goggles, and accessories, are not eligible for return or exchange.

Any direct costs that we have to incur in relation to the return and repair of the item(s) for which you exercised your withdrawal rights (if applicable) will be your responsibility. If this happens, we will notify you of these as soon as possible.

FAULTY GOODS AND REPLACEMENTS

If you have chosen to replace a faulty product in accordance with our Terms of Sale, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. This applies also to customized items.

LIMITATIONS

We only accept returns on items purchased from oakley.com. Items purchased from Authorized Oakley retailers must be returned to the place of purchase.

All refunds will occur using the original payment method.

RETURN PROCESS FOR WEB ORDERS:

JUST FOLLOW THESE SIMPLE STEPS
Create your return request through our website following a few simple steps:

On the [Returns & Exchanges] page enter your order number and the email address used when placing your order.

UPS Store drop-off (with or without a printed label)

UPS Pick-Up where you will need to print the provided label

Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
Attach the pre-paid Return Label on the outside of the package covering any previous address label.
Hand the package off to UPS.

We are not responsible for returns made using return labels or couriers other than the ones we provide. Therefore, we cannot guarantee a refund, substitution, or exchange for such returns.

Multiple Return Requests Policy

Customers submitting multiple return request may receive one label per product to be returned.
In such case, each product must be returned using only the return label associated with it and corresponding to its specific request.
Important:
If one or several product(s) is (are) returned using a label not corresponding to it (them), we cannot guarantee a refund or replacement for those products. In such cases, the company assumes no responsibility for the handling or recovery of items returned incorrectly.

If the customer returns merchandise that does not correspond to the items purchased, we disclaim any responsibility for such merchandise. We will not be held liable for damages, losses, or other issues related to returned products that do not match the original order.

EXCHANGE ITEMS

If you do not wish to return an item, you can also exchange it with ease. Have your order number and product code ready and give us a call on 08002794157 from Monday to Friday from 10 a.m. to 7 p.m. Our agents will be glad to guide you step by step to complete your exchange.

Please note that we do not offer exchanges if you purchased a discounted product. Exchanges can be done with products of the same price.

DISCLAIMERS:

Switzerland & Norway returns: As Switzerland and Norway are outside of the EU there may be a small delay due to customs import before your return is processed by our central facility in Italy. Please do NOT send returns to the Switzerland or Norwegian addresses unless you are a resident of that country or it will be returned at your expense.
Customized Products: Customized products are not returnable or refundable under any circumstances. Your statutory rights are not affected.
Return Authorization (RA) Number Required: All products being returned must have a Return Authorization number in order process a refund. Goods returned without an authorized number may be delayed and/or returned to sender. Product must be returned within 30 days of issuance of Return Authorization number. Original freight charges are not refundable.
Restocking Fee: The following ‘per unit’ restocking fees are applied for unauthorized returns or returns outside of the conditions mentioned above; EURO=€5, UK=£5, CHF=SFr 7.50, NOK=45 kr, SEK=50 kr and DKK=40 kr.
Missing Item or Damaged Product Fee: Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
Note:: Items purchased from an Authorized Oakley retailer must be returned to the place of purchase.

OAKLEY GIFT CARDS

Oakley Gift Cards can only be redeemed on Oakley.com and not in any other authorised retailer. Gift Cards purchased on Oakley.com UK are only redeemable on Oakley.com UK. Please note that Gift Cards are not returnable, they cannot be exchanged for cash or refunded. The funds available can be verified on the website by clicking on: https://www.oakley.com/en-gb/support/check-giftcard. If purchase exceeds available card balance, you must make up the difference with another payment method.